Careers

VACANCY

KEY ACCOUNT MANAGER

An opportunity has arisen for a well-qualified and experienced Sales professional to join our S&M team as Key Account Manager. Reporting to the Sales Manager, the successful candidate will be responsible, inter alia, for:
  • Overseeing a portfolio of high profile accounts and providing them with a first class account management service..
  • Developing unique ways to grow the business and manage a solution-led approach which facilitates account profitability.
  • Developing and maintaining strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
  • Building and maintaining relationships with existing and potential customers, fostering positive communication.
  • Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet
  • Monitoring market trends and providing regular competitor feedback, driving towards achieving and exceeding weekly and monthly KPIs.
  • Negotiating contracts and meeting established deadlines for the fulfillment of each client's long-term goals.
  • Effective event management for product launches, site visits and client engagement
  • Communicating and collaborating with marketing, IT, and operations departments to ensure that key clients’ needs are met.

  • Obtaining and Reviewing individual account performance on a monthly basis through the Account Production Reports in order to monitor performance of each account and come up with appropriate action
  • To qualify for the position, the successful person should have:
  • Bachelor’s degree in Business Administration or its equivalent
  • Worked for a minimum of 3 years in a similar position
  • CIM Membership and Hospitality industry experience is an added advantage
  • Interested applicants should send their applications and a resume with names and addresses of three traceable referees in strict confidence to:
    Chief Human Capital & Development Officer
    Sunbird Tourism plc
    P O Box 376
    Blantyre
    Email: stl@sunbirdmalawi.com
    Closing date for receiving applications is January 24th, 2022. Only shortlisted candidates will be acknowledged.

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